[Everything doTERRA] Re: I'm so sad and disappointed!!!

My lotus stopped misting too....if I get this disc, how do you replace it? Thanks for your help.

On Monday, July 2, 2012 11:28:09 PM UTC-5, Brenda Lakanen wrote:

Hi Amelia, don't throw that Lotus out just yet!  Go to  http://www.simplygoodstuff.com/ceramic_disc.html ; order the 16mm size Ceramic Disc.  If you order 2 they are only $5 each, plus $.99 shipping.  It took about 10 days to receive the order.  My husband easily replaced the part.  The disc is the part that makes the mist and is usually the culprit when they stop working.  Usually last a couple of years.

I have 2 Lotus diffusers and the oldest one lasted 2 1/2 years before it stopped working.  Good luck.

On Monday, 2 July 2012 23:12:01 UTC-5, Amelia1968 wrote:

Pat YOU are a rock star!:) I just love this site and all the doterra
ppl!!! I was so sad for Elaine when I read her post over the
weekend...I was at the same time SO thankful that I have 2 lotus
diffusers that I use constantly (well 1 more than the other) and have
never had any issues with either of them!

And then omgosh last night when I was trying to diffuse my evening
"blend" to relax hubby and me it went ca-pooy;( It runs and the light
is on but no ones home, lol...NO diffusion just a hum and a light (I
even cleaned it with my little brush etc and still nothing..BOOOO
HOOOO HOOO HOOO HOOO...me crying:(...)...now I'm sad too but I really
can't complain because I have used it DAILY most days MUTIPLE times a
day as well as at events etc for about 2 yrs so although I was hoping
it would last indefinitely (aka FOREVER) I think it's gonna have to be
replaced, booo hooo hooo hooo:( lol...but I will def GLADLY get
another Lotus b/c I LOVE this diffuser! It is amazing....and honestly
even though I'm probably gonna have to replace it soon (unless someone
knows a trick I don't know for troubleshooting) I still think I got my
$$$s worth and will buy another one...:):):) So YAY doterra and Lotus
diffusers!:)

On Jul 2, 8:22 pm, Patricia Leavitt <doterradisco...@gmail.com> wrote:
> I talked to Emily Wright today and she put her executive (Melanie) on it
> right away. When I got back to my RV there was a message from Melanie
> asking for all the information on Elaine.
> I am going in tomorrow and they will have an answer for me and I am sure
> they will have your diffuser on its way to you.
>
> Pat
>
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> On Mon, Jul 2, 2012 at 10:06 AM, AndreaLynn <andrealynn...@msn.com> wrote:
> > doterra has gotten a lot of new people. I am not sure if they told you the
> > right thing to do. Have you tried calling doterra back and asking for a
> > supervisor??  I had a problem with my first diffuser severl months ago and
> > all they said to do is ship it back to them (DOTERRA) and they would take
> > care of everything and they did!! AND they sent me a new one right
> > away!..... I do think I had to pay shipping to send it back though.   I
> > don't think they told you correctly when they said for YOU to send it to
> > Lotus Repair as you were dealing with DOTERRA not the third party.   I
> > would try and talk to someone higher up and see if they will help you out
> > here!
>
> > On Saturday, June 30, 2012 10:19:43 PM UTC-4, Elaine wrote:
>
> >> I feel like crying.
> >> Three months ago, I purchased a Lotus diffuser with my tax refund.
> >> Within two weeks, it stopped working properly.  I did trouble-shooting
> >> for several weeks with doTerra member services and read threads on here in
> >> this group.  I tried everything everyone suggested.  It still didn't work
> >> properly.
> >> So, I sent it back.  I got permission via email and a phone call to send
> >> it to the Lotus Repair department.  I printed off all the emails back and
> >> forth trying to trouble-shoot and my instructions for return, made a copy
> >> of my receipt, and paid more than $14 to have it shipped back to Utah.
>
> >> I've been hoping for a new replacement, or in the least a repair (sorry,
> >> it bugs me to have a new item repaired--I think I should get a new one, but
> >> that's just the OCPD in me).  Since it was already so expensive to purchase
> >> and to ship here, and then I was paying more than $14 to ship it back, I
> >> chose not to get insurance or delivery confirmation (yes, I see how
> >> backwards this thinking is now, but money is so tight, and hindsight is
> >> always 20/20).  The Lotus was scheduled to arrive a week ago yesterday.
>
> >> I emailed consultant services today and just got a reply--they have NOT
> >> received my Lotus.  It's gone.  It's lost in the mail.  I have no proof I
> >> sent it besides my receipt from the post office, and that gets you nowhere
> >> without insurance. And stupid me didn't buy insurance, so I'm out the $100+
> >> for the Lotus and the shipping.  I simply cannot afford to buy another one,
> >> nor am I sure I really want to after this experience and not feel confident
> >> it would be worth the money and work properly.
>
> >> I'm so very sad about this whole thing.
>
> >> I suppose it's possible that it will be found and still arrive and maybe
> >> get fixed and returned to me, but I paid for expedited shipping so it would
> >> arrive before the 90 days was up, so there's absolutely no reason it
> >> wouldn't be there by now, and now I'll be charged for the repairs because
> >> it's past 90 days.  It was almost two weeks ago I sent it off.
>
> >> I think this is all so unfair--if the Lotus had been working properly in
> >> the beginning, none of this would have happened.  It's not my fault a $120
> >> piece of equipment didn't work and now I'm out all that money and have no
> >> good diffuser to use!
>
> >> I just want to cry!!!  Elevation isn't going to fix this one!  (not that
> >> I have a Lotus to diffuse it anyway!)
> >> =(
>
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> --
> PAT LEAVITT
> FOUNDING DIAMOND CONSULTANT

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