A All-American company that stands behind their product and has a great product to boot. I just reached over on my desk and turned on my Ace.
Lets give a cheer for Diffuser World for their intergrity!!
Cheers,
Pat
On Sun, Oct 21, 2012 at 11:00 AM, Jan Meredith <janessentials@peak.org> wrote:
I want to give Jeff Shepherd and Diffuser World a big thumbs up. Jeff
has been a great source of advise and diffusers for me starting a few
years before doTERRA even came about. I've had 4 or 5 different
Diffuser World diffusers and all have been excellent with the AromaAce
the best for my needs so far. I appreciate their high quality products
and their excellent customer support!
Jan Meredith
On Oct 20, 10:50 am, Jeff Shepherd <americanaromather...@gmail.com>
wrote:
> Hello Sarah,
>
> No worries! It is not as bad as you think.
> Although dumping EO into the pump does indeed completely ruin the pump.
> The Aroma-Ace can be fixed! Diffuser World understands that accidents
> happen and we want you to enjoy your Aroma-Ace for many, many years.
> We are a U.S. Manufacturer and a Utah Company that stands behind our
> products 100%
> The Aroma-Ace is covered by a full year warranty and although dumping oil
> into the pump is not covered we are willing to completely rebuild your
> Aroma-Ace with all new parts *at our cost*.
> *That's just $30!* ~AND~ While we can, I will even pay for shipping your
> re-built Aroma-Ace back to you!
>
> To have your Aroma-Ace repaired just box it up and be sure to *include the
> Atomizer Attachments* (so that we can completely test your Aroma-Ace before
> shipping it back to you).
> Print out the RMA Form that I have attached to this post and use your
> original order number as the RMA Number.
> Fill out the form as completely as possible and send it in the box to the *address
> on the form*.
> Include a check for $30 to Diffuser World Inc.
>
> In about a week you will receive your Aroma-Ace back working as good as new!
>
> I hope that this service will help you and any others in the group that
> have that OOPS that sometimes happens.
>
> Essentially Yours,
>
> Jeff Shepherd CEO
> Diffuser World Inc.
> The Global Leader in Diffuser Technology.On Thursday, October 18, 2012 1:15:12 PM UTC-6, Sarah Savage wrote:
>
> > I just realized that I broke my aroma ace after having it less than a
> > month. I must have tipped it over while an oil bottle was in it while I
> > was transporting it. I think I got oil in the air pump (?) because it now
> > guzzles oil and leaks it out through all the cracks of the diffuser. I am
> > so sad! Are there any tips out there on how I might be able to fix this or
> > should I just resign myself to buying another one?
>
>
>
> Diffuser World RMA Form NEW.doc
> 49KViewDownload
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PAT LEAVITT
FOUNDING DIAMOND CONSULTANT
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