Jan,
The bus just didn't show up?? Wow, I'm sorry.
I was one of the few people that took the trax and caught the AromaTools shuttle. They actually kept the shuttle running longer because we didn't see that the last run was at 5:30. We showed up at 5:20 hoping to get a ride back to the trax later.
When we were finally leaving at 9pm (yikes!) The diver took us to the trax stop only to find out that there was a train accident between them and Salt Lake. No trains were running.
AromaTools took it upon themselves to drive 9 of us, an hour back to Salt Lake AND drop each of us of at our respective hotels. Not only that, on the way back Rob, the driver, stopped at Cafe Rio so we could eat knowing that we would not get into Salt Lake until after 11pm.
That is amazing customer service.
Wendy
On Sep 22, 2015 9:53 PM, "'Jan' via Everything essential" <Everythingessential@googlegroups.com> wrote:
-- I bought a bus ticket to go out there in person and get the free book. Well, neither happened. The bus never came for the 9 pm Saturday night run. But I did put in an order. Have not heard back yet, or gotten any email confirmation. Waiting patiently.
Jan
-----Original Message-----
From: Penelope Jordan <pennisue@gmail.com>
To: Everythingessential <Everythingessential@googlegroups.com>
Sent: Tue, Sep 22, 2015 09:29 PM
Subject: Re: [Everything doTERRA] My Oil Business - Never Again!
--I just received an email from MOB stating that my order from Sept 9 has shipped. They also stated in a separate email that they are under new management and have made a lot of positive changes. I truly hope they can make a comeback with the new management, and that they can remedy the problems that made so many customers unhappy.
I would like to give the new management a chance. They've got their work cut out for them.--
--
On Sep 22, 2015, at 5:09 PM, Kristy Skoy < skoykristy@gmail.com> wrote:
I ordered Saturday and it arrived in Idaho today. I have always had great service from them. I'm sorry that it hadn't been as good for the rest of you. I hope they work their kinks out.
Kristy SkoyI would understand if it happened only at convention time, but I ordered 5 times throughout 3 years. It does not seem matter when an order is places, the service is bad. It's not the employees fault, I'm sure it's the owners and how they run the business. But I will not make excuses for continued poor customer service spanning years.
Again, this is my opinion based on my personal experience with them.Wendy
On Sep 22, 2015 1:59 PM, "Penelope Jordan" < pennisue@gmail.com> wrote:
I don't want to bash them in spite of our frustrations. I'm sure there are many employees at MOB who are caught in the overwhelming circumstances.
Sent from my iPhoneI know that they're busy this time of year due to the convention but this isn't their first rodeo. They should not over-promise and they should ALWAYS be available to their customers - they should consult doTERRA on how to provide quality customer service.
Dee
On Tuesday, September 22, 2015 at 11:11:33 AM UTC-5, Wendy wrote:Dee,
You are not the only one. I tried 5 different times with My Oil Business (now Oil Life) and every single time was a nightmare. From not shipping orders for 2 months, to shipping half an order then CHARGING me to ship the other half they forgot to include in the box (no, it was not backordered. They just forgot to put it in there), to mailing me incorrect items, I will NEVER do business with them again. I tell my downline, order from them if you want, but don't expect things for 2-3 months.
I was able to reach them by phone 1% of the times I called, and that was because I psycho dialed them for 3 straight hours. In my opinion, they are by far the WORST company. My business goes to Aromatools now and I could not be happier. Love the customer service they provide all around. No nonsense, no excuses and products that I order actually arrive in time for my classes.
So sorry you had to go through this. It's very aggravating. Hope it all gets figured out.
Wendy
On Tue, Sep 22, 2015 at 11:52 AM, Dee Clingman <deercl...@gmail.com> wrote:
I am completely frustrated with My Oil Business [MOB]. I placed my order Sept 11th and an email was immediately sent to me stating that my order was received then within 2-3 hours I received another email which stated that my order was "processing." I am to expect an email when my order ships, but since that second email on the 11th there's been nothing but silence on MOB's end. MOB also charged my credit card as soon as they received my order rather than waiting until the order would actually be fulfilled.
Over the past five days I've attempted to reach customer service by phone at least four times and by email via their website twice.The customer service department does not answer the phone, no matter what time you call, or respond to voicemail, nor do they respond to the emails. There is no way for me to know the status of my order, I can't even reach anyone to cancel my order and refund my credit card!
A year ago I placed my first order with MOB and at that time they charged my credit card when they received my order. After the email confirming receipt of my order another was sent stating that the products were on back-order even though the website continued to show that they were in stock. What was the problem? To my way of thinking it's because they took all of their merchandise to the doTERRA convention and sold it there - completely ignoring the orders that were placed prior to the convention. After waiting 2-3 weeks I finally contacted customer service and learned that my things were STILL on back order with no projected ETA, so I cancelled my order. The gal I spoke with was very nice, and having worked customer service myself, I was determined not to put the blame on her, after all, she was just the messenger and had no control over the poor business practices of her employer. I did request that she enter into the notes on my account that I was very unhappy with MOB's business practices. Turns out that there were hundreds of others who'd had the same experience and their displeasure was posted all over social media.
It's been a year since that fiasco so one would think that MOB would have learned something and made some changes to how they conduct their business. I decided to give them another chance, and I placed an order on Sept 11th. Apparently the only change they made was to make certain they wouldn't have to actually speak with anyone.
NEVER AGAIN! No matter how wonderful some of their offerings may be I will never again place an order with MOB..
While my habit is to give the benefit of the doubt, to find what's positive and share that, I think that's it's necessary to let others know what has happened...again. This company's service has gone from "bad" to "worse."
Please, if you've enjoyed consistently good service from this company and know how to actually speak with someone there, share that information. Maybe I just happened to get the "lemon" twice. If that's the case I'll edit (or delete) this post.
Dee--
You received this message because you are subscribed to the Google
Groups "Everything doTERRA" group.
To post to this group, send email to everythi...@googlegroups.com
To unsubscribe from this group, send email to
everythingdote...@googlegroups.com
For more options, visit this group at
http://www.everythingdoterra.com
DO NOT REPOST EMAILS FROM THIS GROUP. ESPECIALLY WITH E-MAIL ADDRESSES INCLUDED . RE-POSTING TO A PUBLIC BLOG OR FORUM, MAKES THE CONTENT NON-COMPLIANT.
---
You received this message because you are subscribed to the Google Groups "Everything essential" group.
To unsubscribe from this group and stop receiving emails from it, send an email to Everythingessential+unsubscribe@googlegroups.com.
To post to this group, send email to Everythin...@googlegroups.com.
Visit this group at http://groups.google.com/group/Everythingessential.
For more options, visit https://groups.google.com/d/optout.
--
You received this message because you are subscribed to the Google
Groups "Everything doTERRA" group.
To post to this group, send email to everythingdoterra@googlegroups.com
To unsubscribe from this group, send email to
everythingdoterra+unsubscribe@googlegroups.com
For more options, visit this group at
http://www.everythingdoterra.com
DO NOT REPOST EMAILS FROM THIS GROUP. ESPECIALLY WITH E-MAIL ADDRESSES INCLUDED . RE-POSTING TO A PUBLIC BLOG OR FORUM, MAKES THE CONTENT NON-COMPLIANT.
---
You received this message because you are subscribed to a topic in the Google Groups "Everything essential" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/Everythingessential/MTUa2yBTM7I/unsubscribe.
To unsubscribe from this group and all its topics, send an email to Everythingessential+unsubscribe@googlegroups.com.
To post to this group, send email to Everythingessential@googlegroups.com.
Visit this group at http://groups.google.com/group/Everythingessential.
For more options, visit https://groups.google.com/d/optout.
--
You received this message because you are subscribed to the Google
Groups "Everything doTERRA" group.
To post to this group, send email to everythingdoterra@googlegroups.com
To unsubscribe from this group, send email to
everythingdoterra+unsubscribe@googlegroups.com
For more options, visit this group at
http://www.everythingdoterra.com
DO NOT REPOST EMAILS FROM THIS GROUP. ESPECIALLY WITH E-MAIL ADDRESSES INCLUDED . RE-POSTING TO A PUBLIC BLOG OR FORUM, MAKES THE CONTENT NON-COMPLIANT.
---
You received this message because you are subscribed to the Google Groups "Everything essential" group.
To unsubscribe from this group and stop receiving emails from it, send an email to Everythingessential+unsubscribe@googlegroups.com.
To post to this group, send email to Everythingessential@googlegroups.com.
Visit this group at http://groups.google.com/group/Everythingessential.
For more options, visit https://groups.google.com/d/optout.
--
You received this message because you are subscribed to the Google
Groups "Everything doTERRA" group.
To post to this group, send email to everythingdoterra@googlegroups.com
To unsubscribe from this group, send email to
everythingdoterra+unsubscribe@googlegroups.com
For more options, visit this group at
http://www.everythingdoterra.com
DO NOT REPOST EMAILS FROM THIS GROUP. ESPECIALLY WITH E-MAIL ADDRESSES INCLUDED . RE-POSTING TO A PUBLIC BLOG OR FORUM, MAKES THE CONTENT NON-COMPLIANT.
---
You received this message because you are subscribed to the Google Groups "Everything essential" group.
To unsubscribe from this group and stop receiving emails from it, send an email to Everythingessential+unsubscribe@googlegroups.com.
To post to this group, send email to Everythingessential@googlegroups.com.
Visit this group at http://groups.google.com/group/Everythingessential.
For more options, visit https://groups.google.com/d/optout.
--
You received this message because you are subscribed to the Google
Groups "Everything doTERRA" group.
To post to this group, send email to everythingdoterra@googlegroups.com
To unsubscribe from this group, send email to
everythingdoterra+unsubscribe@googlegroups.com
For more options, visit this group at
http://www.everythingdoterra.com
DO NOT REPOST EMAILS FROM THIS GROUP. ESPECIALLY WITH E-MAIL ADDRESSES INCLUDED . RE-POSTING TO A PUBLIC BLOG OR FORUM, MAKES THE CONTENT NON-COMPLIANT.
---
You received this message because you are subscribed to a topic in the Google Groups "Everything essential" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/Everythingessential/MTUa2yBTM7I/unsubscribe .
To unsubscribe from this group and all its topics, send an email to Everythingessential+unsubscribe@googlegroups.com .
To post to this group, send email to Everythingessential@googlegroups.com .
Visit this group at http://groups.google.com/group/Everythingessential .
For more options, visit https://groups.google.com/d/optout .
You received this message because you are subscribed to the Google
Groups "Everything doTERRA" group.
To post to this group, send email to everythingdoterra@googlegroups.com
To unsubscribe from this group, send email to
everythingdoterra+unsubscribe@googlegroups.com
For more options, visit this group at
http://www.everythingdoterra.com
DO NOT REPOST EMAILS FROM THIS GROUP. ESPECIALLY WITH E-MAIL ADDRESSES INCLUDED . RE-POSTING TO A PUBLIC BLOG OR FORUM, MAKES THE CONTENT NON-COMPLIANT.
---
You received this message because you are subscribed to the Google Groups "Everything essential" group.
To unsubscribe from this group and stop receiving emails from it, send an email to Everythingessential+unsubscribe@googlegroups.com.
To post to this group, send email to Everythingessential@googlegroups.com.
Visit this group at http://groups.google.com/group/Everythingessential.
For more options, visit https://groups.google.com/d/optout.
You received this message because you are subscribed to the Google
Groups "Everything doTERRA" group.
To post to this group, send email to everythingdoterra@googlegroups.com
To unsubscribe from this group, send email to
everythingdoterra+unsubscribe@googlegroups.com
For more options, visit this group at
http://www.everythingdoterra.com
DO NOT REPOST EMAILS FROM THIS GROUP. ESPECIALLY WITH E-MAIL ADDRESSES INCLUDED . RE-POSTING TO A PUBLIC BLOG OR FORUM, MAKES THE CONTENT NON-COMPLIANT.
---
You received this message because you are subscribed to the Google Groups "Everything essential" group.
To unsubscribe from this group and stop receiving emails from it, send an email to Everythingessential+unsubscribe@googlegroups.com.
To post to this group, send email to Everythingessential@googlegroups.com.
Visit this group at http://groups.google.com/group/Everythingessential.
For more options, visit https://groups.google.com/d/optout.
You received this message because you are subscribed to the Google
Groups "Everything doTERRA" group.
To post to this group, send email to everythingdoterra@googlegroups.com
To unsubscribe from this group, send email to
everythingdoterra+unsubscribe@googlegroups.com
For more options, visit this group at
http://www.everythingdoterra.com
DO NOT REPOST EMAILS FROM THIS GROUP. ESPECIALLY WITH E-MAIL ADDRESSES INCLUDED . RE-POSTING TO A PUBLIC BLOG OR FORUM, MAKES THE CONTENT NON-COMPLIANT.
---
You received this message because you are subscribed to the Google Groups "Everything essential" group.
To unsubscribe from this group and stop receiving emails from it, send an email to Everythingessential+unsubscribe@googlegroups.com.
To post to this group, send email to Everythingessential@googlegroups.com.
Visit this group at http://groups.google.com/group/Everythingessential.
For more options, visit https://groups.google.com/d/optout.
No comments:
Post a Comment