I got the following email today from doTerra member services:
Dear Elaine,
Thank you for your email and for sending those suggestions. I sincerely apologize that you did not receive the correct information in the previous email. I have confirmed that your Lotus Diffuser was received on 6/22/2012 and has been given to the appropriate person for repair.
Also, I understand your concerns regarding the shipping cost. I have added 25 Loyalty Rewards points to your account as compensation. Please let us know if there is anything else we can do to assist you. Have a great day!
Sincerely,
Maureen
doTERRA Member Service Team
Phone: 1-800-411-8151
Fax: (801) 615-7205
10% off doTERRA Thyme.
Order yours today!!
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