I found it hard to believe, too, but I don't think they are lying.
They both spoke with a male, and thought the name might be Brian. I can furnish you with their IPCs and the dates of the call if that helps.
Rachel
On Jul 30, 2013 11:34 AM, "Patricia Leavitt" <doterradiscover@gmail.com> wrote:--Thanks,I actually have a hard time believing what they have told you without actual names of the customer service reps. There is no way any of them would have given out this kind of information, actually just the opposite, they would have helped them enroll with the best possible solution.I am copying this to Mike T. he is over all of customer service and one of the most amazing "get it done" men I have ever met. He also will not be able to do anything about this due to lack of evidence.
Pat--On Tue, Jul 30, 2013 at 7:26 AM, Rachel Jones <nashville.doterra@gmail.com> wrote:
Hi, All,
I have been enrolled for almost 2 years without a single complaint about customer service at corporate.
But this week one of my leaders has lost 2 separate IPCs due to them receiving horribly incorrect information from customer service reps.
One was told that it is actually cheaper to buy doTERRA oils on Amazon and that enrolling is akin to a "scam" (!!!). She was trying to call in and enroll because she is not a US citizen, but living here on a legal work visa.
The other was told that it was impossible to enroll without getting a kit, and that she could not do the 35 dollar enrollment fee. She was also told that her enroller had "duped" her by telling her otherwise.
I understand that the company is growing at an unprecedented rate, and that creates challenges. But I feel like the information relayed to these women was not only incorrect but defamatory to doTERRA, and those people who have shared the oils with them. And now they both want nothing to do with doTERRA.
So, does anyone know of am email address I can route this to so that the reps can be educated and this doesn't keep happening?
Many thanks,
--
Rachel
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